Shipping policy

Arcadia Cigars Geneva - Shipping Policy

  1. Shipping Locations & Times
    We ship our premium cigars to select international locations. Delivery times vary based on region and are typically fulfilled within 7-10 business days. Shipping fees are calculated at checkout based on your location.

  2. Customs & Import Duties
    Arcadia Cigars Geneva is not responsible for any customs fees, import duties, or taxes applied to your order. These charges are the sole responsibility of the customer. We recommend contacting your local customs office for more information on potential fees.

  3. Customs Holds & Postal Losses
    Once your order is dispatched, it is subject to the laws and regulations of your destination country. We are not responsible for any delays, holds, or confiscations by customs authorities. Additionally, if a package is lost in transit or delayed by the postal service, Arcadia Cigars Geneva cannot assume responsibility.

  4. Shipping Notifications
    You will receive a tracking number once your order has shipped. Please monitor your package's status through the carrier's website to stay informed of its progress.

  5. Contact Information
    For shipping-related inquiries, please contact Arcadia Cigars Geneva customer service. Thank you for your understanding and cooperation.